Policies
Our prime focus is our client and their guests. All of our working policies are designed around this priority. Our second concern is our team, without them we cannot do what we do for our clients. They are the face of our business and we rely on them for every event, their safety is also our concern.
We are an entertainment company and we are here to provide the best quality entertainment to our clients and their guests. We do this with everyone's safety in mind and at times we need to consider this over the games.
These are some of the situations we needed to consider and developed policies to keep everyone safe, happy and working together for a quality product. We designed these policies from situations with our clients and relay them to you to keep everyone informed, happy and excited about our company. We have been successful in maintaining a very large clientele of repeat customers, due to our focus.
Changes In Your Order
We will make every effort to accommodate additions or deletions to your existing order. We require a minimum of 10 days prior to the start of your event. The earlier you can inform us of your desire to change your event order, the better the options are for us to accommodate your request.
Staffing is one of the main considerations for this. We will make every effort to staff the event with your changes, if these can be fulfilled we will absolutely honor your request for your changes.
Order changes will be confirmed with an addendum to your contract, including the adjustments to your order and changes in the cost. This applies to changes in venue, date, times, equipment and staffing as contracted. This will be sent to you via email, requiring a confirmation of the order change.
Delivery & Setup
Delivery and set up occurs at a pre-scheduled time prior to the start of your casino party event. Generally, we are set up approximately 30 minutes prior to your guests arriving.
Our set up crew also works as dealers for your event. A small number of our dealers are on the crew arriving early, for your set up. The remaining dealers will arrive 15-30 minutes prior to the start of gaming time.
Delivery and set up times vary based on the number of gaming tables that have been ordered, but generally take from 30-90 minutes. We will discuss arrival time with you prior to your event, and ensure we have access to the space for a smooth set up.
If you require an earlier set up than what has been allotted for an event, we do charge a fee to cover the cost of extra time for the set up crew, as they would need to wait in the general area for the start of the event. The crew gets paid for their work and time, and the extra time would be added to the cost of your event for this scenario. The cost is based on number of people in the crew, amount of hours, location of the event etc. Please let us know in advance if you require this and we will discuss the cost on a case by case basis.
Breakdown
All breakdown occurs immediately following gaming time. No equipment is stored or left behind on site at any time. We complete this while you are calling the raffle prizes, dancing the final dances with friends and family or just relaxing in the final minutes of your evening. We are quick and quiet and get this completed so you can wrap up your evening & say your final goodbyes to your guests. The total package, from beginning to end!
Cancellation
We are one of the few companies that do not require a deposit for an event. We pride ourselves on customer service and in a situation where an event needs to be canceled, there is usually a pressing matter that is of concern for our client.
We are proud of the customer service we extend to our clients and understand these situations are sincere. When our client re-groups and plans their next event, we will be ready to work with them and delight their guests. A deposit will not secure this relationship with our clients and this is the way we like to do business, our understanding, respect and sincerity has kept us first class for 27 years!
We ask that you contact us as soon as you possibly can to cancel your event. Notice should be made via a telephone call to 610-944-3080 as well as by email to jcasinoevents@aol.com.
Outdoor Events & Inclement Weather
All outdoor events require cover for our team and equipment. This is also a great benefit for your guests, as sitting in the sun for hours gets uncomfortable very quickly.
In the event a rain or wind storm is possible, we will always make our best efforts to hold the event as scheduled. However, if it is not safe to operate the equipment outdoors we will make the determination to stop gaming. In the event of lightning, heavy downpour, high winds, or any other unsafe conditions the following policies apply.
CANCELLATION or POSTPONEMENT with RAIN/SNOW
We request Cancellation by phone call to 610-944-3080 at least 24-48 hours prior to the event, where possible.
The client has the option to bring the event indoors because of rain, we will discuss this as a possibility prior to your event. If this is something you have the option to do (proper amount of space, location to safely move the equipment into the space etc.) we will do that when we arrive or if during the event, (due to a storm that comes through with no particular warning).
If we arrive and express concern with the weather, and you choose to continue outside, we will set up outside at your direction. If the weather then turns, and you then request to move the equipment inside, there will be an additional charge to move the equipment. This is a second set up. If you choose not to do the second set up & pay the additional charges, we will load up the equipment and the full payment of the contract will be kept and/or is expected.
If the event is in progress and the weather turns bad and/or dangerous, and no provisions are available to move inside, we will need to stop gaming and load up the equipment. The full payment will be kept and/or is expected as contracted.
Wind/Lightning Policy: If there are high winds and/or lightning at the client’s event location, we reserve the right to shut down any equipment that is not safe to operate at that time. Your guests and our team are our first priority.
Unsafe or Damaging Operation: If the weather is such that the operation is deemed unsafe with potential harm to staff or damage to equipment, we will shut down operations. Again, safety of all is number focus!